Despatch Times We endeavour to dispatch goods within 48 hours, but please allow up to 21 days for delivery. Embroidered garments will add between 2 and 5 days to dispatch times. Returns Policy We make every effort to ensure the product you purchase is delivered to you in perfect condition. Embroidered or Printed garments are non returnable at any time unless faulty. If you are unsure of sizes, colours etc please buy first and then send the item back for embroidery. If you are unhappy with the delivered product or wish to cancel an order, you may return it for any reason within 30 days of receipt of the item or notify us before despatch of any cancellation. You pay the return postage (this is not refundable). A refund will be given provided the item is in the same condition as when it was delivered. The item must be returned to us before a refund or replacement is issued. Promotions Free postage offers and other promotions are valid for UK mainland geographical locations and do not include shipment to Europe or the US. Promotions on sales items available whilst stocks last and may be subject to change.